INFOPARK

NOC Engineer

Work Experience: 0-2 year
Work Location: Infopark, Kochi


Job Description:
• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.
• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.
• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
• Managing system backups and network security protocols.
• Performing regular checks on servers, network devices etc.
• Diagnosing and troubleshooting errors.
• Tracking and documenting network issues, server issues etc and compiling incident reports.
• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA/CCNA certification would be a plus.

Essential requirement:
• Willing to work in dedicated night shift.
• Excellent communication skills

Sales Development Representative

Role: Sales Development Representative
Work experience: 3+ years
Work Location: Infopark Phase II, Kakkanad


Job Responsibilities:
• Managing both our existing sales pipeline and developing new business opportunities
• New customer acquisition activities, including lead generation and sales funnel development
• Identifying sales opportunities through extensive market research
• Achieving sales targets through acquisition of new clients
• Assessing client requirements & creating database of new clients
• Building and maintaining strong relationships with all potential and existing clients
• Arrange business meetings with prospective clients.
• Build long-term relationships with new and existing customers.

Requirements:
• Excellent verbal and written communication skills
• Proven experience as a business development or sales executive, with exposure to IT customer support will be an added advantage
• Proficiency in MS Office; familiarity with CRM tools (optional)
• Technical skills required to understand and

Business Development Manager

Role: Business Development Manager
Location: Infopark, Kochi
Experience: 5+ years


Position Overview:
We are looking for a highly motivated and experienced Business Development Manager to join our team. This leadership role requires a strong background in international sales and a proven track record of driving revenue growth in global markets.

Key Responsibilities:
• Lead and manage the sales team to ensure that sales targets are achieved, and revenue growth is maximized.
• Develop and implement effective sales strategies for international markets, with a focus on North America.
• Build and nurture relationships with key clients, focusing on long-term business success.
• Represent the company at international business events, conferences, and client meetings.
• Motivate, guide, and mentor the sales team, ensuring their professional growth and high performance.
• Monitor the performance of the sales team and make adjustments to sales strategies when necessary.
• Collaborate with marketing, services, and other departments to align sales strategies and improve customer satisfaction.
• Stay updated on market trends, competitor strategies, and customer feedback to refine and improve sales tactics.

Qualifications and Skills:
• A minimum of 5+ years of experience in international sales, with a proven ability to manage and grow sales in global markets.
• Experience working in an IT product-based or service-based company.
• Hands-on experience in leading a sales team, driving motivation, and ensuring high performance.
• Demonstrated experience in dealing with North American customers and understanding their business environment.
• Strong communication, negotiation, and relationship-building skills.
• Ability to travel frequently and attend business events and client meetings globally.
• Candidates with US visa is highly preferred.

Network Engineer

Role: Network Engineer
Experience: 3+ years.
Location: Infopark, Kochi
Work Timing: US Business Hours

Responsibilities:
• Install, configure, and manage multi-vendor firewalls including Cisco Meraki, Barracuda Networks, Fortinet, and Ubiquiti.
• Design and manage cloud network infrastructure in Microsoft Azure and AWS, including site-to-site and hybrid connectivity.
• Handle escalated L2/L3 tickets from project and support engineers, providing timely resolution.
• Diagnose, troubleshoot, and resolve complex network performance and security issues.
• Review existing network configurations and recommend security best practices and improvements.
• Monitor and manage network devices proactively using RMM and monitoring tools.
• Ensure high availability, reliability, and security of client network environments.
• Maintain documentation, network diagrams, and change management records.

Skills Required:
• Strong hands-on experience with firewall configuration
• Solid understanding of routing & switching concepts

Technical Support Executive

Work Experience: 0 - 2 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

HR Intern

Job Title: HR Intern
Location: Infopark, Kochi
Duration: 3 months (Unpaid)

Job Summary
We are looking for an enthusiastic and detail-oriented HR Intern to join our People Operations team. This role offers an excellent opportunity to gain hands-on experience in core HR activities while supporting day-to-day operations and employee lifecycle processes.

Key Responsibilities
• Assist in the recruitment process.
• Provide support in onboarding and induction activities for new hires.
• Maintain employee records, personal files and update employee master data and HR documentation.
• Support exit formalities including documentation, clearance tracking and asset coordination.
• Support day-to-day HR operations and coordination with internal teams.

Requirements & Qualifications

• MBA in HR / BBA in HR / Any Graduate with HR Specialization.
• Basic understanding of HR concepts and practices
• Excellent communication and interpersonal skills.
• Strong organisational and time-management skills
• Ability to maintain confidentiality and professionalism.
• Willingness to learn and take initiative.

What You Will Gain
• Hands-on exposure to core HR functions and day-to-day operations.
• Experience in employee engagement and workplace initiatives.
• Practical knowledge of HR documentation and record management.
• Exposure to HR policies, procedures and compliance practices.

Content Writer

Content Writer – SaaS (B2B)

Experience: 1–2 Years | Location: [Add Location]

About DeskDay

DeskDay is a fast-growing SaaS company building an AI-powered, chat-first platform for Managed Service Providers (MSPs). We help teams simplify IT support and work smarter.

What You’ll Do
Write blogs, website content, and product copy
Create LinkedIn posts, email campaigns, and video scripts
Develop sales and marketing collateral
Work closely with product and design teams
Manage content from idea to performance tracking

What We’re Looking For
1–2 years of content writing experience (SaaS/tech preferred)
Strong English writing skills for B2B audiences
Basic SEO knowledge
Ability to work independently
Good sense of design and content presentation

Why Join Us
High ownership and creative freedom
Work on a modern SaaS product
Fast-paced, collaborative team