INFOPARK

Associate-PMO

Skills – Mandatory Excel, Power Point Skills - Primary Financial Accounting Principles
Skills - Good to have -Experience in handling revenue/cost/margin MIS reports, Oracle Fusion, Power BI
Qualification - BCom or BCA
Total Experience- 1+ years ,Relevant Experience 1+ years
Work Location- Kochi/TVM
Expected Date of Onboarding- Immediate

Technical & Domain Skills

• Should be an advanced user of Excel (transforming raw data into useful insights)
• Should be conversant with Power Point.
• Excellent communication skills required.
• Should be a team player capability to work with cross functional teams
• Should have basic understanding of financial accounting principles
• Strong analytical thinking and problem-solving abilities required
• High attention to detail, with a proactive mindset
•Experience in financial software (Oracle Fusion), Business Intelligence Tools (Power BI) is an
added advantage.
•Adhere to ISMS policies and procedures
Experience
• 1 year of experience in Business Finance/PMO in IT services company
• Experience in handling revenue/cost/margin MIS reports is highly preferred

SSE/Lead Engineer- Python

Job Purpose-
Be a Lead/Senior Engineer in Python Technology.

Job Description-
▪ Good hands-on knowledge in Django or Flask.
▪ Experience in designing & developing Microservices based applications, Unit testing using Pytest or
similar, DevOps and Agile practices, Code Reviews.
▪ Good development experience of at least 6+ years in Python + one amongst .NET, NodeJS, Angular
technologies
▪ Ability to write code in an efficiently structured and modularized manner.
▪ Good Understanding of one of the frameworks - Flask, Django etc.
▪ Experience with integrating code with Databases, front end application etc.
▪ Knowledge on various databases - such as MySQL, MariaDB and working experience on integrations with
NoSQL databases as well.
▪ Working experience on templating languages such as Jinja2.
▪ Experience on working with AWS, Azure APIs (Python) is an additional good to have skill.
▪ Passion for best design and coding practices and a desire to develop new bold ideas
▪ Good understanding of code versioning (Git, SVN etc.)
▪ Nice to have: Working experience in DevOps.

Duties and Responsibilities-

▪ Take senior/lead engineer role in managing tasks in a sprint, reviewing the code of team members and
ensuring first time quality of code
▪ Write “clean”, well-designed code
▪ Capability to understand user stories, translate that into technical specifications and convert this into
working code.
▪ Follow modern agile based development process including TDD based unit testing
▪ Produce detailed specifications
▪ Troubleshoot, test and maintain the core product software and databases to ensure strong optimization
and functionality
▪ Contribute in all phases of the development lifecycle
▪ Follow technology best practices.
▪ Develop and deploy new features to facilitate related procedures and tools if necessary.

Any Additional Information/Specifics-

- Participate in the full product development cycle, including brainstorming, release planning and estimation,
implementing and iterating on code, coordinating with internal and external clients, internal code and design
reviews, MVP and production releases, quality assurance, and product support.
- Highly effective and thrive in a dynamic environment
- Comfortable with proactive outward communication and technical leadership and positive about accepting
challenges.
- To adhere to ISMS policies and procedures.

DevOps Engineer

Job Description:

▪ Excellent exposure to AWS ecosystem and services, solid understanding and experience setting up
and managing AWS infrastructure and services (EC2, S3, RDS VPC, IAM, Security groups, VPN etc.)
▪ Proficiency in networking and network security e.g. SSL/TLS certificates, VPN IPSec tunnels
▪ Knowledgeable of web/application servers and load balancers such as Amazon ELB, Tomcat, Nginx,
Apache Http Server etc.
▪ Extensive experience with designing and managing AWS/Azure security using IAM
▪ Solid understanding of Continuous Integration and Continuous Delivery best practices, and
experience in setting up a CI/CD to speed up software development and deployment process, using
Jenkins, GitHub, plugins etc.
▪ Solid experience with build and scm tools - Maven, Gradle, Ant, Git, Jira, Sonaqube
▪ Knowledge of Vitest, supertest, docker, Xray (JIRA), gherkin, service mocking, playwright would be a plus.
▪ Sound knowledge on containerization concepts, Docker and Kubernetes and good working knowledge on
various Kubernetes environments (standalone clusters and managed Kubernetes services like EKS, AKS).
▪ Good knowledge of Monitoring/Observability tools and processes inclusive CloudWatch, ELK stack,
CloudTrail, Kibana, Grafana, Prometheus. Infra monitoring using Nagios or Zabbix
▪ Experience with Terraform, some other infrastructure -as-code system
▪ Exposure to microservice architecture, experience with API gateway, Active Directory, Blue/Green
deployments, Canary deployments is desirable
▪ Experience with serverless approaches using AWS Lambda is a plus.
▪ Prior migration experience with on-prem to AWS is definitely a plus
▪ Understanding of Agile principles and experience participating in scrums and agile processes
▪ Solid git experience – essential, Bitbucket – a plus
▪ Scripting Skills – Groovy, Bash, Python
▪ To adhere to ISMS policies and procedures
▪ To report incidents if any non-adherence occurs
▪ To ensure safe custody of assets under his/her responsibility
▪ To make and improve awareness among team members

Duties and Responsibilities:

▪ Participate in the daily customer calls along with the team to understand the business
requirements and propose functional solutions for their business problems.
▪ Participate In estimation, analyze the functional requirements and convert them into both functional and
technical solutions so that the team can deliver it with quality.

E-Commerce Support Lead

Skills – Mandatory - E-Commerce Support, SAP Hybris, Mongo DB , IFS Ticketing, Jira Service Management, Atlassian dashboards and metrics
CMS, SaaS
Skills - Primary - IFS Ticketing, Jira Service Management, Atlassian dashboards and metrics SAP, CMS, SaaS
Skills - Good to have - Automation in support using AI

Total Experience - 7-12 years
Relevant Experience - 3+ years
Work Location - Kochi/Trivandrum

Job Description / Duties and Responsibilities
• Experience in Managing Ecommerce Support Programs
• Strong skills with IFS Ticketing, Jira Service Management, Atlassian dashboards and metrics
• Experience working on the SAP Commerce platform and CMS – Contentful, AEM.
• Experience in managing and overseeing an eCommerce solution that is classified as SaaS and used by multiple countries.
• Strong Ecommerce back ground with B2B/B2C implementation experience
• Managing and Tracking SLA’s
• Flexibility to work in Shifts including Night Shifts
• Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
• Identify trends to improve operational efficiencies
• Work with a team of Offshore Ecommerce Support Analysts
• Knowledge of Agentic AI
• Build in automations where possible
• Working with peers and cross functional leaders to identify, examine and develop immediate and long term resolutions of support issues
• Experience in working in onshore/offshore model
• End-to-end experience in software development life cycle and familiar with agile methodologies like scrum
• Should actively participate in communication with business stakeholders and participate in all SDLC lifecycles.
• Should be capable of reviewing the work done by other team members and guide them in complex issues.
• Should have good knowledge related to Agile methodology
• Resolve any operational issues that arise
• Excellent time-management, problem-solving and decision-making skills
• Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
• Led and mentor e-commerce team members to develop their skills
• Ensure compliance with all applicable laws and regulations related to e-commerce operations.
• Ensure daily operational activities are monitored and completed
• Build strong relationships with cross-functional teams and business leads to implement and roll out productivity tools, understand business needs and provide innovative technology solutions
• Manage support schedules to ensure coverage, ticket assignments, support escalations with a continued focus on process changes that improve resolution times
• Manage the overall performance and growth of our IT Operations team to ensure maximum performance and professional development
• Conduct team meetings, communicate recommendations for improvement as necessary and provide status reporting
• Ability to communicate technical information in a clear manner to Stakeholders
• Ability to draft documents to build out ou knowledge base
• Manage and lead the customer support team, providing guidance and support to ensure high-quality service delivery.
• Collaborate with cross-department teams to align support efforts with overall business objectives and enhance customer experience.
• Optimize support operations to improve efficiency and effectiveness, ensuring timely issue resolution.
• Monitor key performance metrics and service levels to assess team performance and identify areas for improvement.
• Conduct regular training sessions for the support team to enhance their skills and knowledge of products and services.
• Lead initiatives for service process improvement to streamline operations and enhance the customer journey.
• Provide escalation support for complex customer issues, ensuring swift and effective resolution.
• Understanding of key performance metrics related to customer service and support operations.
• Collaborates with external vendors and service providers to ensure timely and effective resolution of issues.
• Acts promptly during critical incidents to minimize downtime and coordinate with relevant stakeholders as necessary.
• Manages ecommerce-related user and system administration responsibilities for all international markets.
• Adhere to the Information Security Management policies and procedures.

Job Specification / Skills and Competencies
• Overall 7-12 years experience
• 3 years of experience leading an Ecommerce support team.