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Company Jobs >> SBL Knowledge Services ltd
SBL Knowledge Services ltd
3rd Floor, Carnival Infopark - Phase- lV Cochin, India - 682042 Contact: 8590233999
  • Career Opportunities:
  • Manager - Products & Service Delivery
    Manager - Products & Service Delivery
    Location: Kochi


    1) Manage a delivery team to ensure timely and accurate customer deliveries
    2) Review customer orders and plan and coordinate delivery activities
    3) Develop scope and budget for delivery projects (P&L management
    4) Effectively collaborates product specific meetings, QBR's, manage contract & negotiation, product vendor relationship. 5) Good understanding of Product road maps, Product releases, new features offered, risks, patches, fixes, testing and implementation 6) Identifying customer needs and overseeing service deliver y within the business context
    7) Good Knowledge of licensing models, product pricing, utilization analysis, product training offerings, financial/charge back models
    8) Help business users troubleshoot issues they encounter, provide actionable resolution, SME support,
    timely responses track and monitor product issue logs, pat ching, upgrades, installation, version control,
    deployments and ma intenance
    9) Manage documentation, workflows and learning materials (user manuals, installation guide, FAQ's etc.
    10) Work with onsite/offshore counterpart to prepare/track plan to improve quality of deliverable.
    11) Publish release notes to the client/cross commit teams prior to any change being deployed in production.
    12) Responsible for coordinating with Client Architecture, Info security teams, cross commit teams and provide solution to Business.
    13) Responsible for providing Design solutions and get Client Architecture team alignment.
    14) Provide timely feedback on team members.
    15) Brainstorm, prioritize and develop new product features

    Required Skills:
    1) 15+ years in IT Serv ice Delivery, 5+ years in software products etc
    2) Strong Project Management experience [total of 10+ years' experience] with Development of Enterprise Java/Python/.NET applications preferably JAVA 3) Experience in e commerce, ERP , e G overnance, mobility
    4 ) Work experience with end to end product lifecycle management is required
    5 ) Experience in customer service, leaders h ip, and logistics may be advantageous.
    6) Exposure to change management and release management process 7) B.Tech/BE/M.Tech Mandatory

    Desired Skills:
    Good exposure in IT Service Delivery Strong understanding of OOAD Design Patterns JDBC, SQL, J2EE (Desirable) Exposure to Agile Methodology
    PMP/Prince2 Certification (OR) Any product/project management certification (added advantage).
    MIS Analyst
    MIS Analyst
    Location: Kochi
    Min 5 Years experience as MIS Analyst

    Roles & Responsibilities :
    1.Provide support and maintenance to existing management information systems (MIS).
    2.Generate and distribute management reports in accurate and timely manner.
    3.Develops MIS documentation to allow for smooth operations and easy system maintenance.
    4.Provide recommendations to update current MIS to improve reporting efficiency and consistency.
    5.Perform data analysis for generating reports on periodic basis.
    6.Provide strong reporting and analytical information support to management team.
    7.Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
    8.Conduct business review meeting , create dashboards to assess the performances of various SBUs and supporting functions

    Education: Bachelor’s degree in MIS, ISM, or Operations Research; Business Computer Science, Management Information Systems, or a field related to the employer’s industry
    MBA or Master’s degree is a plus to the applicant
    Sales HEAD
    Location: Bengaluru
    Experience: 16+ years in IT Sales and Marketing
    • Own all plans and strategies for developing business and achieving the company’s sales goals
    • Assists in the development of the sales plan. Prepares forecasts and KPI reporting for the sales leaders and upper management, for use in organizational planning, financial forecasting, budget setting and strategic planning
    • Lead a high-performance marketing team
    • Achieving growth and hitting sales targets by successfully managing the sales related to IT Products/services (B2B and B2C)
    • Builds business by identifying and selling prospects; maintaining relationships with clients
    • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
    • Offer necessary product knowledge and technical expertise translating into successful sales.
    • Present quotes and suggest solutions on customers need.
    • Conduct web-based presentations to maintain product positioning and strategies.
    • Publish go-to-market strategy setting up product positioning, target customers and end users.
    • Update sales team/partners and dealer network on new software developments.
    • Participate in presentations, demos and trade shows.
    • Suggest new product concepts, enhancements and potential new partnerships.
    • Set up and publish to ensure all teams are in sync with customer needs and goals.
    • Determine, advise and close software sales agreements with company executives.
    • Present proposals on potential client’s needs.
    • Handle in-depth knowledge of products and technologies, competitors and market conditions.
    • Manage industries competitive knowledge to leverage sales cycle.
    • Ensure customer satisfaction

    1. Minimum 5 years’ experience as IT Sales Manager or Sales Director (16+ years overall)
    2. IT Sales & marketing, Negotiation, Prospecting Skills
    3. Experience in E-Commerce, ERP, e-Governance, Mobility
    4. Hands on with latest IT trends and technologies, expertise in ERPs & CRMs (Salesforce, MS Dynamics, Zoho)
    5. Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales, Energy Level
    6. Possess extensive knowledge of sales principles and practices, and an ability to coach others on them
    Education: MBA in Sales and marketing
    Technical Lead - Java
    Qualification/Soft skills

    • Bachelor Degree or Post graduation or Engineering degree in Computers or equivalent
    • Read/Write/understand/communicate well in English
    Prior Experience

    • 7 to 10 years of experience in software development
    • Experience in working ISO 9001 2015 / CMMI L3
    Technical areas (hands-on experience)

    • Experience and proficient knowledge in Spring framework, Spring Boot and micro services.
    • Proficient knowledge and experience in Hibernate and JPA.
    • Experience in mobile application development is desirable.
    • Hands-on experience on Angular 8, HTML5, JavaScript, AJAX, JSP, jQuery.
    • Familiar with GitLAB management
    • CI/CD implementation experience
    • MySQL DB knowledge and management.
    • Experience in product development, design and translating business requirements to technical requirements and architecture
    • Experience in working with Rest web services

    Responsibilities and Other areas

    • The Software Development Team Leader will work with Project Managers, Project Leaders, Business Analysts, Software Engineers, Testers and other individuals/parties to ensure functional requirements expressed by clients are fully implemented in the software with highest possible quality standards and delivered within the agreed time frame, by adhering to all defined software development policies, procedures and standards. Provide technical solutions for the team related to the tasks assigned.
    • Preparation of Technical documentation related to projects
    • Provide necessary technical assistance to teammates for helping them to acquire new skills.
    • Provide technical leadership to teammates for successful completion of tasks in time.
    • Identify areas for growth and improvement within the team
    • Participate in peer reviews of solution designs and related code
    • Research and evaluate a variety of software products
    • Monitor the work of teammates and provide corrective actions as necessary.
    • Continually provide feedback to the team management about the work progress.
    • Prepare periodic reports related to the team management
    • Package and support deployment of releases
    • Provide support to business users
    • Assist in the collection and documentation of user's requirements, development of user stories etc.
    • Provide realistic work estimates to the teammates and team management.
    • Ensure that the team delivers a professional, customer focused and high performing software in line with agreed service scope and service levels.
    • Ensure high standards of software quality within the team by establishing good practices and habits.
    • Ensure the developed software is unit tested and all possible bugs are removed before delivered to the client.
    • Ensure changes to baseline requirements are effectively applied through the appropriate change control processes and ensure the changes are documented and conveyed to the stakeholders
    • Research and evaluate a variety of software products whenever required by the Project Management Team
    • Acquire new skills as and when required by the Team management.
    • Need to ensure the Information Security in all perspectives.
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