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Company Jobs >> Zellis HR India Pvt.Ltd.
Zellis HR India Pvt.Ltd.
Carnival Infopark Phase IV , 4th Floor, Infopark SEZ, Kakkanad, Kochi 682042
  • Career Opportunities:
    Job Description

    Support the Operations Quality and Compliance Manager with the implementation of risk management and compliance strategies to drive service excellence in the center
    Support internal management or business partners on the implementation of managed services compliance programs
    Implement the improvements in communication, monitoring and enforcement of compliance standards.
    Conduct quality and compliance audits to ensure adherence to company standards and coordinate the implementation of corrective actions and evaluation of same.
    Assess and report on compliance, or operational risks to the Managed Services Quality and Compliance Manager
    Conduct and report on the internal investigation of compliance issues with an independent and ethical approach.
    Promote written policies and procedures related to quality and compliance activities in managed services.
    Utilise software technology for compliance monitoring activities from the 2nd line defense.
    Serve as a confidential point of contact for employees to communicate with management, seek clarification on issues or dilemmas, or report irregularities.
    Maintain documentation of compliance activities as required by the department.
    Raise awareness on emerging compliance issues with management or employees.
    Report all incidents, particularly those repeating and where employees are continually underperforming to support disciplinary action in cases of compliance standard violations.
    Maintain signage on compliance matters across the center.
    Support employee training on compliance related topics, policies, or procedures.
    Support internal or external auditors in compliance reviews
    Required Candidate profile

    Minimum 5 years demonstrable and practical working experience in quality and compliance
    Experience working with internationally recognised standards (specificallyISO27001, ISO9001 and ISO22301)
    Experience working in periods of change and transformation
    Experience working in highly regulated environments is desirable
    A working knowledge of the outsourcing business payroll and HR services
    Good technical knowledge of HR and payroll systems
    Strong report writing skills
    Risk management, compliance auditing, quality management experience
    Strong presentation skills, power point, excel and word
    Strong incident reporting and root cause analysis skills
    Have a demonstrable record of previous audit and compliance roles including support for one or more ISO / SOC / Quality management standards.
    Experience of business continuity management systems and disaster recovery practices
    Excellent communication skills (internal and external)
    Ability to coach and guide stakeholders and colleagues on quality and compliance activities
    Can build relationships and influence stakeholders
    Can make informed decisions about enforcing company policies and practices
    Knowledge and experience of applicable data protection legislation and how this impacts service providers
    Good analytical skills to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another
    Gathering information and problem solving look at existing issues and interact with others to find adequate solution
    Excellent communication skills
    Willing to work in UK shift
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