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Company Jobs >> SurveySparrow Pvt Ltd
SurveySparrow Pvt Ltd
Jyothirmaya, Infopark, Jyothirmaya Rd, Infopark Phase 2, Kakkanad, Kerala - 682030
  • Career Opportunities:
  • Product Consultant
    We are now looking for product consultants to manage and assure the quality of our product and create healthy relationships with our customers while helping them.

    Learn SurveySparrow platform and stay up-to-date with its latest features
    Product testing
    Inform our customers about new features, and provide demo & training
    Identify and assess our customersí needs to achieve satisfaction
    Build sustainable relationships of trust through open and interactive communication
    Provide accurate, valid, and complete information to users and configure SurveySparrow platform
    Handle complaints, provide appropriate solutions, and alternatives within the time limits, and follow up on them to ensure customer satisfaction
    Keep records of customer interactions, process customer accounts, and file documents
    Follow communication procedures, guidelines, and policies
    Willingness to work in any shift
    Technical knowhow

    Preference for any of these Bachelorís/Master's degree: BCA/MCA, B.Tech/M.Tech, BBA/MBA, M.Sc.
    Problem-solving ability.
    Excellent communication, writing, and presentation skills.
    Should be excited to help customers.
    Strong phone contact handling skills and active listening.
    Customer orientation and ability to adapt/respond to different types of characters with the appropriate attitude.
    Customer Support Engineer
    Weíre searching for a dynamic individual with a proven track record of success as a Support Engineer within the software industry. You will be working in a customer support environment, consulting with customers, software developers, and product owners.

    Act as the first line of response to support tickets and requests submitted by our customers. As our client base grows worldwide, we want to ensure that all users will have the same level of live customer support
    Support the product and provide assistance in troubleshooting customers systems issues as they pertain to their use of the software
    Managing cases and communications from beginning through to resolution and closure via the other departments such as Sustaining (Development), QA Testing and Product release
    Perform verification, reproduction, and isolation of software issues or bugs reported by the users - although the role does not call for any development work to be performed, the ability to debug the software application and step through the code to isolate and understand potential cause of a problem is a plus
    Respond to customer support cases which often require detailed investigation work to be carried out in order to provide an answer utilizing reference materials and troubleshooting within the system
    Maintain systems/processes (Intercom, HubSpot), ensure efficient Support Case Flow and manage exceptions
    Account management work on assigned accounts such as conducting regular conference calls and case reviews
    Work collaboratively with Support Manager and other Support Engineers to ensure consistency of process methodology and best practices
    Always think of ways to improve our application and our customersí experience

    Bachelorís degree in Computer Science, IT or Software Engineering (or similar) and technical support and/or related application support experience; knowledge of container terminal, shipping line or logistics industries a major plus
    Strong and inherent customer service/technical support orientation
    Analytical approach and interest in solving problems from trivial to complex
    Strong technical and troubleshooting skills in several applications and technologies
    Communication Skills: Excellent oral/written/presentation communication skills demonstrating strong leadership, management, and executive presence.
    Strong leadership, time management, and organizational skills
    Being open to working in a fast-paced and growing environment where you may have to wear many hats
    Product Developer
    Job Description
    We are looking for code slingers who can help us build highly scalable products that meet our rapidly growing needs.

    Implement the requirements in a short period without compromising on the quality
    Work as a team to deliver world-class products
    Produce clean and efficient code
    Do a proof of concept and convert the prototype into a feature that people use
    Integrate software components and third-party programs

    0-1 year of experience
    Takes ownership of delivering high-quality solutions on time
    Proficient in the basic understanding of programming principles
    Quick to grasp new developments in technologies
    Excellent problem-solving skills
    A keen eye for quality and intricate nuances
    Self-motivated individual who can adapt to a rapidly changing environment
    Senior Product Developer
    Job Description:
    We are looking for a Senior Product Developer to design and implement highly scalable and performant software solutions. Responsibilities include identifying the areas of improvements and continuously striving to ensure the quality & stability of the product.

    Design and develop scalable solutions for any given problem
    Identify the technical debts that have to be resolved and take the necessary steps to do the same
    Produce clean and efficient code
    Mentor the young & vibrant team and be a role model for them
    Review the code to ensure, quality and stability of the product

    3+ years of working experience
    Attention to detail and desire to analyze code thoroughly
    Excellent problem-solving skills
    Research, implement and write test-driven code
    Quick to grasp any new advancements in the latest technology
    Ability to provide high performant solutions in a short period
    Skill to narrow down/debug the root cause of the problems and fix it
    Hands-on experience in Microservice architecture
    Previous work experience in product startups is a plus
    Infrastructure knowledge is an added bonus
    Proficiency in Javascript is a plus.
    Proficiency in React, node JS is a plus.
    Digital Marketing Manager
    We are looking for an experienced and result-driven Digital Marketing Manager to join our awesome marketing team!

    Job Responsibilities

    - Proven track record of managing Google Adwords & Bing Ads
    - Proficiency in managing Facebook ads†
    - 3+ years of experience in managing Google Adsword with a minimum budget of 100k USD
    - Proactive and data driven
    - Target driven to generate leads†
    - Knowledge of using other Digital ad networks BySellAds & Retargetting sites will be added advantage
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