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Company Jobs >> Empress InfoTech
Empress InfoTech
Empress Cybernetic Systems P Ltd. 3rd Floor, Carnival Phase II Building, InfoPark, Kakkanad, Kochi, India - 682042 Phone: +91-485-2814165, +91-484-4042440
www.empressinfotech.com
 
  • Career Opportunities:
  • Software L1 Support Engineers
    We are looking for L1 support engineers for our software application.

    Responsibilities:

    Provide software application support for our international clients.
    Provide Production support for web-based applications developed in .net or java.
    Resolve, document and track technical issues to ensure timely resolution to customer problems or elevate to a higher level of requests are outside of the scope of competence.

    You will be working collaboratively with a highly talented team of technical support engineers in India and in the US to deliver software support services to customers around the globe.


    Requirements:

    * Excellent written and verbal communication skills in English.
    * 1+ years of experience in software and technical support.
    * Excellent troubleshooting, diagnostic and analytical skills.
    * Knowledge of software implementation and server/desktop/network administration.
    * Good knowledge of Windows, Linux and Mac Operating Systems.
    * Knowledge in Microsoft SQL Server.
    * Willingness to work on rotational 24/7 shifts.
    * Knowledge of Cloud services such as AWS, Azure, GCP. Certification will be a plus.


    If you are interested in this position, email your resume to hr@empressinfotech.com with a subject "Software L1 Support Engineers".
    Email:  hr@empressinfotech.com
    Software / Technical Support Engineer - 1 + yrs exp
    We are looking for highly talented and motivated engineers responsible for installation, configuration, testing and to support software applications.

    Responsibilities:

    Provide software application technical support.
    Provide Production support for web-based applications developed in .net or java.
    Support Windows Server, IIS Web Server, and SQL Server.
    Troubleshoot, resolve, document and track technical issues to ensure timely resolution to customer problems or elevate to a higher level of requests are outside of the scope of competence.

    You will be working collaboratively with a highly talented team of technical support engineers in India and in the US to deliver software support services to customers around the globe.

    This position provides a wide variety of technical exposures and challenges requiring the use of tools, software, and technology to solve problems.

    Requirements:

    1+ years of experience in software and technical support.
    Software implementation and server/desktop/network administration.

    Customer-facing experience dealing with both technical and non-technical users.
    Excellent troubleshooting, diagnostic and analytical skills to solve technical problems.
    Experience in hardware, software and network support.
    Experience Web server configuration and administration.
    Self-starter, motivated, smart, and hard-working individual.
    Strong written and verbal communication skills are required.
    Ability to identify, research, resolve technical issues.

    If you are interested in this position, email your resume to hr@empressinfotech.com with a subject "Technical Support Engineer".
    Email:  hr@empressinfotech.com
     
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